1. Information we collect

DocMed AI may collect information you provide directly, such as your name, email address, account details, and messages submitted through the website or app. If you use the app, you may choose to provide health-related information to receive guidance. We may also collect limited technical and usage information needed to operate, protect, and improve the service.

 

2. How we use your information

We use information to provide and improve DocMed AI, respond to enquiries, support user safety, monitor service performance, maintain security, and meet applicable legal or regulatory obligations. We do not use public website enquiries to disclose proprietary clinical logic, model architecture, or internal development processes.

 

3. Data retention

We retain information only for as long as reasonably necessary for the purposes described in this policy, including service operation, safety monitoring, legal compliance, and legitimate organisational recordkeeping. Where appropriate, information may be deleted, de-identified, or aggregated so that it no longer reasonably identifies an individual.
 

4. Your rights

Depending on your location and applicable law, you may have rights to access, correct, delete, restrict, or object to certain uses of your personal information. You may also withdraw consent where processing is based on consent. Requests will be assessed in accordance with applicable privacy law and safety obligations.

 

5. Contact us

For privacy or safety enquiries, use the website contact form. Do not submit emergency medical information through the website contact form.